Good ideas if positioned correctly are bought in to from conception in the right collaborative environment. Hostage analogy to me is hostile and one party is looking to come out on top vs. a win, win
Love the article Mack, though I will 'yes, and' one notion that I think might be missing from your dissection of hostage negotiations: Understanding what the hostage taker wants.
If I'm not mistaken (citing all those YouTube videos from Chris Voss and his ilk), one of the primary goals of hostage negotiators in the first phase is to get the 'boss' talking, and to get them to state their demands, from which a position of negotiation can come in.
Now, that's not to say having evidence and a proof of concept isn't important, however if we aren't able to communicate the evidence in a way that the 'boss' feels like is serving of their needs, then the work is moot.
Not to get political, but I do think this is one of the challenges in modern day discourse across the political divide is that both sides DO try to cite a lot of evidence in their arguments, but that evidence often seeks to reinforce or dissuade the other side. However, what is more likely to work is when we start from that position of understanding what the other's motives are, and then letting evidence guide the journey together.
EDIT: I changed 'challenge' to 'yes, and' because on reflection, I didn't mean to actually 'challenge' what you're saying as wrong because I do agree that evidence is important. I was also reflecting on an earlier article of yours on empathy, and essentially wanting to blend both together.
One way of validating a proposal very quickly is to run the idea past customers on the back of inbound service calls. This can be executed very quickly in a large-volume servicing environment to gain useful insights.
"Oh - by the way Mr Customer, we're doing some research to gain our customers' perspectives. What do think of this potential project proposal?"
It's not a scientific approach or proof of concept in any way, but can help with giving an early indication of a project idea's appeal to customers and help narrow down scope further.
Boy Mack, can I relate to this because in past jobs with previous bosses, trying to get some of my ideas implemented was definitely on par with FBI hostage negotiations! 😂
LMAO! Thanks sis, I’m sure your negotiating skills are excellent. Not a huge fan or Inception, but Memento will make an appearance in Marketing and Movies in a few months! Happy Thursday!
Good ideas if positioned correctly are bought in to from conception in the right collaborative environment. Hostage analogy to me is hostile and one party is looking to come out on top vs. a win, win
Love the article Mack, though I will 'yes, and' one notion that I think might be missing from your dissection of hostage negotiations: Understanding what the hostage taker wants.
If I'm not mistaken (citing all those YouTube videos from Chris Voss and his ilk), one of the primary goals of hostage negotiators in the first phase is to get the 'boss' talking, and to get them to state their demands, from which a position of negotiation can come in.
Now, that's not to say having evidence and a proof of concept isn't important, however if we aren't able to communicate the evidence in a way that the 'boss' feels like is serving of their needs, then the work is moot.
Not to get political, but I do think this is one of the challenges in modern day discourse across the political divide is that both sides DO try to cite a lot of evidence in their arguments, but that evidence often seeks to reinforce or dissuade the other side. However, what is more likely to work is when we start from that position of understanding what the other's motives are, and then letting evidence guide the journey together.
EDIT: I changed 'challenge' to 'yes, and' because on reflection, I didn't mean to actually 'challenge' what you're saying as wrong because I do agree that evidence is important. I was also reflecting on an earlier article of yours on empathy, and essentially wanting to blend both together.
One way of validating a proposal very quickly is to run the idea past customers on the back of inbound service calls. This can be executed very quickly in a large-volume servicing environment to gain useful insights.
"Oh - by the way Mr Customer, we're doing some research to gain our customers' perspectives. What do think of this potential project proposal?"
It's not a scientific approach or proof of concept in any way, but can help with giving an early indication of a project idea's appeal to customers and help narrow down scope further.
Good idea, Jens, plus that approach gives you some feedback to make tweaks before you present idea to the boss!
Boy Mack, can I relate to this because in past jobs with previous bosses, trying to get some of my ideas implemented was definitely on par with FBI hostage negotiations! 😂
I may have won a lot of of the battles but in the end I think I lost the war! 😂
I’m sure you won more of those battles than you lost! Thanks for reading and sharing!
Mack, I love this analogy lol
Proof of life for hostages, proof of concept for bosses. It’s like Ocean’s 11 meets The Office hahahaha
Also, now I’m imagining my boss as a kidnapper holding my budget hostage. Should I start calling them ‘The Negotiator’?
Maybe next week, you’ll finally convince me that Inception is just a metaphor for trying to get approval for a new campaign.
Great article, as always, bro.
Happy late Thursday!
LMAO! Thanks sis, I’m sure your negotiating skills are excellent. Not a huge fan or Inception, but Memento will make an appearance in Marketing and Movies in a few months! Happy Thursday!