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Neela 🌶️'s avatar

This is an insightful look at personalization and its impact when done well. I did not know about Wendy's but it shows how quickly public opinion can change when new strategies feel more like a cash grab than a customer benefit. Striking the right balance between innovation, transparency, and trust will be super important, especially as people become more aware (and skeptical) of how companies handle their data. It’ll be interesting to see who gets it right in 2025 and sets the standard. Thank you bro.

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Bette A. Ludwig, PhD 🌱's avatar

Wow, I hadn't heard about Wendy's using AI in that way. I'm sure that went over like a lead balloon. But I think we need to get used to this because it's only going to increase.

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